I want you to feel completely at ease with your purchase. If something isn’t quite right, I’m here to help.
How to return an order
Returns are accepted within 100 days of receiving your order.
You can return your order using any trackable postal service; therefore it is recommended that UK items are sent by insured special delivery. Please keep your postage receipt for your own security. Responsibility cannot be accepted for the non-arrival of returned goods. Please note that the cost of shipping is not refundable.
All refunds will be issued in the original form of payment within 14 days from the date the return is received.
Please note that exchanges and refunds will only be offered if the item returned is unworn and undamaged and in its original, saleable condition accompanied by a copy of your original invoice and in its packaging. Jewellery returns received without the original packaging will be returned to the customer.
Bespoke & customised returns
I am unable to offer returns or exchanges on commissioned bespoke pieces, customised pieces, and made to order pieces.
Sale items
Items purchased at a reduced price are final sale and cannot be returned or exchanged.
Return address
The Thatch, 20 Ashbury Grove, Week St Mary, Cornwall, EX22 6XS, United Kingdom.
Delivery cost refund
Delivery costs will be refunded in the following circumstances:
- If you cancel your order before dispatch.
- If you return a faulty item.
In the unlikely event that the items you receive are faulty or damaged, I will refund the cost of returning the item to me and arrange an exchange with you. Please contact me within three days of receiving the item, to arrange a return, exchange, or refund. I’ll do my best to resolve anything that may arise.
Please email me at info@agnetabugyte.com with your name and order number to return an item.