Clear and considered, these terms are designed to ensure a smooth and secure experience when purchasing from the studio.
These terms apply to your use of this website and any purchase made. Please read them carefully before placing an order.
By using this website, you agree to these terms. If you do not agree, please do not use the website.
I reserve the right to update or modify these terms at any time. Any changes will take effect immediately once published on the website.
Accuracy of Content
I make every effort to ensure that all products are fairly described and that the information provided is accurate.
Each piece is handmade and one-of-a-kind unless stated otherwise. Due to the nature of the work, slight variations may occur and are part of its unique character.
All products are sold subject to their individual descriptions. I reserve the right to decline or cancel an order in the rare event of an error in pricing or product information.
If, upon receiving your order, you are not satisfied, you may return it in accordance with the Returns Policy.
How Your Order Is Processed
All orders are subject to acceptance and availability.
Once you place an order, you will receive an email confirming that it has been received.
If, after confirmation, I am unable to fulfil your order, it will be cancelled and you will be informed as soon as possible. In this case, you will be offered a full refund or, where appropriate, an alternative piece of equal value.
Right to Cancel
You have the right to cancel your order within 14 days of receiving your item, in accordance with UK consumer law.
I also offer an extended 100-day return period for your peace of mind.
This means that if you change your mind, you may notify me within this period and return the item for a refund. The cancellation period begins the day after you receive your order.
Refunds will be processed within 14 days of receiving the returned item, provided it is returned in its original condition.
To cancel your order, please contact me at info@agnetabugyte.com.
Order Cancellation by the Studio
I reserve the right to cancel an order if I am unable to fulfil it, unable to obtain payment, or if there is an error in the product description or pricing.
Pricing
All prices are in UK pounds sterling (£).
Delivery is free on all orders.
Prices and availability are subject to change without notice. The final price will always be confirmed at checkout and in your order confirmation.
From time to time, special promotions may be offered. I reserve the right to modify or withdraw these at any time.
Payment
Payments are processed securely via PayPal, debit or credit card.
I accept all major international debit and credit cards, including Visa, MasterCard and American Express.
Once payment has been received, you will receive an email confirming your order.
Delivery
Please refer to the Shipping page for full delivery details.
Customs, Taxes and Duties
For orders delivered outside the UK, any import duties, taxes, clearance or brokerage fees are the responsibility of the customer and are payable on delivery.
These charges are set by the customs authorities of the destination country. You may also be required to provide additional information to complete customs clearance.
Returns
Returns are handled in accordance with the Returns Policy. Please refer to the Returns page for full details.
This does not affect your statutory rights.
Termination
I reserve the right to suspend or terminate access to the website at any time, without prior notice, for any reason.
You may stop using the website at any time.
Ownership
All content on this website, including images, text and design, is the intellectual property of Agneta Bugyte.
It may not be copied, reproduced or used without permission.
Complaints and Your Rights
If you have any concerns about your purchase, please contact me directly at info@agnetabugyte.com and I will do my best to resolve the matter promptly and personally.
Questions and Comments
If you have any questions about these Terms, please contact me at info@agnetabugyte.com.